The show begins by introducing Jake Spankenheimer, the main character, along with his family, most notably Grandma Spankenheimer, who owns a small general store in the town of Cityville. The store also happens to be the only piece of property not owned by Austin Bucks, the town's richest man, whose company specializes in making Christmas easier and less involved for the town's overly busy residents.
Almost a year passes without Grandma, and during this time, Cousin Mel comes up with a new plan to sell the store to Austin Bucks, by tricking Grandpa Spankenheimer (who is somewhat senile, or just goofy) into giving her his power of attorney. She then plans to sell the store to Austin Bucks, but when Jake objects, Bucks agrees to give him another week in order to find Grandma before going through with the deal. Adamant in his belief that Santa ran over her, Jake e-mails Santa, and soon Quincy, Santa's "head elf," comes to take Jake to the North Pole. It turns out that Santa had run over Grandma, but had then taken her back to his home for medical treatment. Unfortunately she now has amnesia, and until receiving Jake's e-mail Santa had been unsure of who she was. Confronted with the evidence, Cousin Mel is forced to confess, and she is placed under arrest and the Judge lets Santa go. Austin Bucks then approaches Grandma again, this time offering to franchise her store throughout the country, having seen how much she and Jake care about their family and family business. Touched by this, Grandma agrees to the franchising.